Class filters
Class
The class sub-category contains filters about the class type, start/end time, class day of week, and staff. Class Type is the most frequently used filter in this group, and commonly used in the same filter group as visit count , visit history , or Late Cancel.
Staff Name
Staff name will filter users that have or have not taken a class with the staff member selected.
Options
is- Display users that have taken class with selected staff.is not- Display users that have NOT taken class with selected staff.
Example Use - Staff Name
- Display clients who have taken a class with Jessica Jones
- Display clients who have never taken a class with Jessica Jones
Examples: Common Rule Groups using Staff Name
Below are examples of common rule groups using
Staff Namein addition to other filters, and how the combination will affect the segment.
Staff Name + Class Type
Display clients that have taken a Basic Class with Jessica Jones.
Click to see segment setup: Staff Name + Class Type .
This example will contain 2 rule groups:
-
Rule Group 1 - 1 Filter
Client Active= Is Active
-
Rule Group 2 - 2 Filters
Staff Name= is Jessica JonesClass Type= is Basic Class
Staff Name + Visit History
Display clients that have taken a class with Jessica Jones within the last 30 days.
Click to see segment setup: Staff Name + Visit History .
This example will contain 2 rule groups:
-
Rule Group 1 - 1 Filter
Client Active= Is Active
-
Rule Group 2 - 2 Filters
Staff Name= is Jessica JonesVisit History= in the last 30 days
Staff Name + Visit Count
Display clients that have taken over 30 classes with Jessica Jones.
Click to see segment setup: Staff Name + Visit Count
This example will contain 2 rule groups:
-
Rule Group 1 - 1 Filter
Client Active= Is Active
-
Rule Group 2 - 2 Filters
Staff Name= is Jessica JonesVisit Count= more than 30 visits
Day of week
Day of week will control the day of the week which a client attended a class.
Example: Return all clients that have taken a class (or late cancelled, signed up, early cancelled etc) on Tuesday.
Ends
End time for a specific class. Filter by clients who attended/late cancelled/signed up/ or were absent from a class that ended at the exact time you select.
Example: Return all clients that have taken a class that ends at 6:00pm.
Starts
Start time for a specific class. Filter by clients who attended/late cancelled/signed up/ or were absent from a class that started at the exact time you select.
Example: Return all clients that have taken a class that started at 6:00pm.
Cancelled
Filter clients that were signed up for a class that was cancelled. This filter will almost always be used in the same rule group as upcoming visit history or signed up history
Example: Return all clients that were signed up for a class our studio cancelled.
Is Virtual / Streaming
Filter clients that are signed up for a class that is marked as virtual / livestream in LoopSpark. This will frequently be included in the same rule group as Visit - upcoming history to produce an audience for clients with an upcoming virtual class in the next X days or X hours.
For more information on setting up virtual classes in LoopSpark, please refer to the following help article: Setting up your live stream notifications
Class Type
Class Type will filter users that have or have not taken a specific kind of class. Class types can be pop ups, intensives, or regularly scheduled classes. This is a great filter to use within the same filter group as Visit Count, First Visit and Late Cancel
Options
is- Display clients that have signed-in or signed-up for a selected kind of class at least once.only- Display clients that ONLY signed-in or signed-up for a selected kind of class, and never for any other kinds of classes (Example: target pop-up class attendees that are not already clients).contains- Display clients that have attended a group class containing a word or phrase. This is very helpful if you have multiple similar classes with the same name, such ashot yoga - 90 minandhot yoga - 60 minyou can group both class types together by using the operatorcontains = hot yoga
Example Use
- Display clients that have taken a Hot Yoga Class.
- Display clients that have only taken a Free Community Yoga class.
- Display clients who have NEVER taken a Hot Yoga Class (must add additional filter visit count to same rule group, see example below)
Examples: Common Rule Groups using Class Type
Below are examples of common rule groups using
Class Typein addition to other filters, and how the combination will affect the segment.
Class Type + Visit History
Display clients who have taken at least 1 Hot Yoga Class in the past 15 days.
Click to see segment setup: Class Type + Visit History .
This example will contain 2 rule groups:
-
Rule Group 1 - 1 Filter
Client Active= Is Active
-
Rule Group 2 - 2 Filters
Class Type= is Hot YogaVisit History= in the last 15 days
You may also want to find users that have NOT taken a specific kind of class in the past X days. In this case, use Visit History = not in the last days.
Class Type + Visit Count
Display users that have NEVER taken a Hot Yoga Class.
Click to see segment setup: Class Type + Visit Count
This example will contain 2 rule groups:
-
Rule Group 1 - 1 Filter
Client Active= Is Active
-
Rule Group 2 - 2 Filters
Class Type= is Hot YogaVisit Count= never before
You can also use this combination to identify clients that HAVE taken a specific class type, by using the operator Visit Count = more than, for example.