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Welcome to LoopSpark Support!

Our help documents cover a lot of commonly asked questions and support related material. Have questions about your LoopSpark account? Try searching our helpdocs by entering a keyword in the 🔍search box found in the upper right corner of your screen.

You can also find answers to many of your questions by navigating the help doc categories on the left side of your screen.

🙋‍♀️ I Need Help With

🤓 Learn

❓ FAQ

Are there SMS Limits?

SMS automations are limited to 320 characters and 500 recipients per one-time-only automation. Text messages are SMS, and cannot send or receive images. To learn more about SMS, best practices, and avoiding spam click here

Is there a mobile app?

Yes there is! Download the LoopSpark mobile app on the Apple Store or Google Play Store.

Can I change my SMS number?

Yes! You can request your SMS number to be changed; however there are a few things to consider:

  1. Your old SMS number will be released - clients will no longer be able to text you using your old SMS number.
  2. If you’ve already texted clients using your old number, keep in mind a client will no longer by able to respond to that old text thread - they will need to text your new SMS number.

If you want to request an SMS number change, please email [email protected] with your studio name and requested area code for new number.

Can I get a fully customized setup?

Total custom orders do require that we have a few more calls to fully understand your needs, may need a few other team members, a few drafts to get the look and read just right, and will certainly require an agreed upon timeline in the 3-4 week time frame. Since these situations are truly unique, we’d focus on building that plan out for what you need and can provide more details about that after an initial call.

This opportunity is priced at $1299.

Can I get additional 1-on-1 support with a specialist?

We currently offer an additional 6 hours of one-on-one call time with our on-boarding specialist at a price of $599 with a 3 month expiration period.

💬 Contact Support

Still can’t find the answers you’re looking for? No worries, email support and someone will be with you shortly.

Support Hours

Monday - Friday 9:00am - 5:00pm CST

(Depending on your support inquiry, please allow 1-2 business days from our team)

Additional Support Packages

Every LoopSpark account receives 2 1-on-1 hour long calls during the setup process. We’re also here to provide help through email support.

For those needing additional 1-on-1 time with a specialist, or would like a full customized automation setup please ask about our add-on support services and packages.

Additional Dedicated Support Package

We currently offer an additional 6 hours of one-on-one call time with our on-boarding specialist at a price of $599 with a 3 month expiration period. To get started with an additional support package, please email [email protected]

Fully Customized Setup

Total custom orders do require that we have a few more calls to fully understand your needs, may need a few other team members, a few drafts to get the look and read just right, and will certainly require an agreed upon timeline in the 3-4 week time frame. Since these situations are truly unique, we’d focus on building that plan out for what you need and can provide more details about that after an initial call.

This opportunity is priced at $1299.