Onboarding

We are so excited to have you onboard with us at LoopSpark! 🎉

As we get you and your account setup, let’s touch base on some VIP setup and support items.

1. Role of support

Let’s talk about the role of support. What’s included? What if I need more help? Or, heck, what if you just want more help or to have someone else build things for you?

Team Calls

Support with LoopSpark includes two 1-hour team calls. To make sure these are the most successful, please make sure all staff members that will play a key role in this software for your studio are a part of all calls.

Each call will be recorded and shared via link. If these calls are something you with to hold on to, we ask that you download and save them to an alternate location as our cloud storage is cleaned every 30-days.

LoopSpark Baseline Automations

LoopSpark branded automations technical support as well as questions and answers about those core automations. LoopSpark branded automations will retain lifetime support to ensure proper functionality.

What if I need more help?

We’re here for you! Additional support and customized work will be an added cost, but we have packages that can fit into your budget and project needs.

Additional Support

We currently offer an additional 6 hours of one-on-one call time with our on-boarding specialist at a price of $599 with a 3 month expiration period.

Full customized setup

What if you just want someone else to do it all?

We’re here for you too! Total custom orders do require that we have a few more calls to fully understand your needs, may need a few other team members, a few drafts to get the look and read just right, and will certainly require an agreed upon timeline in the 3-4 week time frame. Since these situations are truly unique, we’d focus on building that plan out for what you need and can provide more details about that after an initial call.

This opportunity is priced at $1299.

2. When to contact support:

Billing/Payment/Scheduling/Tech questions
And of course, if you’re just feeling totally “stuck,” we’re here to help!

How to contact support:

Email [email protected]

We recommend whitelisting and prioritizing all emails that come from this email address as this is our primary means of communication throughout the course. It’s how you receive your login credentials for the membership site and your weekly updates.

So if our emails aren’t getting through to you, you will miss these important updates and won’t receive the full benefit of being a member of our community. So I would recommend for the first couple of weeks to check your spam/junk folder as well as your promotions folder (if you use gmail) to make sure you receive all of our emails and again if you can, we recommend whitelisting our email address.

Support availavility

Available 9am-5pm ET Monday-Friday

Expect response within 1-2 business days from our team

Note

We ask that you use our email address instead of tagging the support team in the FB groups. Sending an email to [email protected] will guarantee the quickest response to your question. Our support team is not has heavily involved in the FB groups as some of our affiliate coaches, and business owners and we want to make sure your support questions get answered in a timely manner.The support inbox also has a team behind it to help expedite responses and get you in touch with the right person.

3. The Trial Period

Our standard trial time is 30-days from your first on-boarding call.

Due to that little piece of fine print above, that helps to highlight how important it is to be well-prepared for your calls with homework accomplished and only booking calls when you’re not rushed and have access to a computer screen.

4. Ready for a crash-course?

We ask that you take a few moments to watch the following videos so you’re more familiar with our software before our first call.

5. Getting ready for the on-boarding call....

We ask that you have completed the following items (and if you have any problems, you can send these things to us via email [email protected])

Please upload your logo in a landscape layout that will load nicely for emails. We suggest images that are approximately 600 pixels by 200 pixels
Please ID your top branded color by providing the HEX code via your studio settings.
Please make sure that any email campaigns you utilize and would like brought over to LoopSpark are in a shareable Google Document for access during our call.
We also ask that you look through our baseline automation flow chart so you are familiar with our automations that will be ready to activate after our 1^st call is completed.
Please bring any additional questions you may have regarding those automations with you to the on-boarding call.

In the meantime, if you have questions about the checklist, please send them my way!

Looking forward to our first call!